21st Century Learning #85
Will Schwalbe Co-author of SEND: Why People Email So Badly and How to Do It Better
November 20, 2008
This week Will Schwalbe co-author of the book SEND: Why People Email So Badly and How to Do It Better joined us to discuss Email.
Have a great email story that you want to share with Will? Go to http://thinkbeforeyousend.com/ and add it to their list. Will also has a new venture called http://www.cookstr.com/: an amazing collection of recipes from great chefs and cookbook authors.
Upcoming interviews: 12/4 Curtis Johnson co-author of Disrupting Class, 12/11 Patrick Bassett, President National Assocation of Independent Schools (NAIS)
Click Here for the Chat Transcript
2008-11-20 14:18:09 arvind -> is that Bill?
2008-11-20 14:18:16 wstites -> Yes it is
2008-11-20 14:18:21 arvind -> hey, how are you
2008-11-20 14:18:26 wstites -> started following you on twitter
2008-11-20 14:18:35 arvind -> we’re just getting Will into the chatroom
2008-11-20 14:18:39 arvind -> will get started in a few
2008-11-20 14:18:43 arvind -> what’s your Twitter?
2008-11-20 14:18:50 wstites -> very good… working a lot with Ernest Koe and Steve Ritchie on things
2008-11-20 14:19:00 wstites -> wstites
2008-11-20 14:19:04 arvind -> awesome, just met Ernest on Twitter
2008-11-20 14:19:07 alex.ragone -> Hey How are you?
2008-11-20 14:22:00 arvind -> hey matt. about to get started
2008-11-20 14:22:08 matt montagne -> coolio
2008-11-20 14:23:29 matt montagne -> hey Will!
2008-11-20 14:23:34 matt montagne -> wow, Timely topic!!!
2008-11-20 14:23:49 matt montagne -> we r struggling with this internally big time!
2008-11-20 14:24:00 matt montagne -> everyone complains about being slaves to email
2008-11-20 14:24:08 arvind -> i hear that!
2008-11-20 14:24:08 matt montagne -> but they keep emailing!!!
2008-11-20 14:24:16 alex.ragone -> Hey Folks.
2008-11-20 14:24:18 arvind -> email to resolve email, always helpful
2008-11-20 14:24:26 alex.ragone -> Need best practices.
2008-11-20 14:24:34 matt montagne -> email should only b used for factual, memo types of communication
2008-11-20 14:24:36 arvind -> Will’s not in the chatroom, but send questions to us, and we’ll ask
2008-11-20 14:24:37 alex.ragone -> Just had this conversation with our US Head.
2008-11-20 14:24:45 matt montagne -> nothing emotinal at all!
2008-11-20 14:24:50 wstites -> NPR had a good discussion on email and how to handle it a while ago
2008-11-20 14:24:52 alex.ragone -> Rules and patterns.
2008-11-20 14:25:03 cyndidannerkuhn -> hello from Manhattan Kansas
2008-11-20 14:25:11 matt montagne -> email also needs to start looking more like faceobook and other SN, which are much more human forms of interaction
2008-11-20 14:25:12 alex.ragone -> @wstites What’s the url?
2008-11-20 14:25:35 wstites -> heard it on the radio… never check for the url
2008-11-20 14:25:59 matt montagne -> email is highly impersonal, unlike SNetworks
2008-11-20 14:26:04 alex.ragone -> We’ll have to find it. I stream all my npr.
2008-11-20 14:26:27 cyndidannerkuhn -> Is there a link to the edition you are talking about?
2008-11-20 14:26:42 arvind -> first version: http://www.amazon.com/Send-Essential-Guide-Email-Office/dp/0307263649
2008-11-20 14:27:06 arvind -> 2nd edition: http://www.amazon.com/Send-People-Email-Better-Revised/dp/0307270602/ref=sr_1_1?ie=UTF8&s=books&qid=1227209210&sr=1-1
2008-11-20 14:27:19 alex.ragone -> How to keep email from taking over your life.
2008-11-20 14:27:51 alex.ragone -> What are you recommendations?
2008-11-20 14:28:07 matt montagne -> BINGO!
2008-11-20 14:28:10 alex.ragone -> People who complain about email, send too many emails.
2008-11-20 14:28:16 matt montagne -> right on Will!
2008-11-20 14:28:17 arvind -> "no reply necessary"
2008-11-20 14:28:21 alex.ragone -> Use no reply necessary.
2008-11-20 14:28:23 alex.ragone -> Love that.
2008-11-20 14:28:23 wstites -> Question I would have to deal student email for students in elementary grades as the kids don’t have email and the privacy issuesaround it
2008-11-20 14:28:25 matt montagne -> Great Idea…no reply necessary
2008-11-20 14:28:27 matt montagne -> love it
2008-11-20 14:28:47 matt montagne -> another thing that puts a bee in my bonnet are the never ending "thanks yous"
2008-11-20 14:29:00 alex.ragone -> Was just thinking that, Matt.
2008-11-20 14:29:08 arvind -> that’s in their top 10 rules – no thank you’s necessary!
2008-11-20 14:29:14 matt montagne -> thank you alex!
2008-11-20 14:29:15 arvind -> or at least no thank yous to the thank yous
2008-11-20 14:29:30 alex.ragone -> 😀
2008-11-20 14:29:39 wstites -> We also have issue with faculyt using email as a bulletin board and sending to everyone.
2008-11-20 14:29:43 matt montagne -> guy I share office with is LOL
2008-11-20 14:30:47 cyndidannerkuhn -> and the complaining about spam email,
2008-11-20 14:30:48 matt montagne -> worksites should have social networks for the non-factual types of communications…
2008-11-20 14:31:11 cyndidannerkuhn -> but getting faculty to use social networks is a huge task
2008-11-20 14:31:12 matt montagne -> again, SNets are simply more civilized/human spaces
2008-11-20 14:31:26 matt montagne -> Cyndi…because they are addicted to email!!!
2008-11-20 14:31:40 cyndidannerkuhn -> yup, you are absolutley right!
2008-11-20 14:31:50 matt montagne -> email is a barrier to furthering the use of more powerful communication platforms in our classrooms
2008-11-20 14:32:03 cyndidannerkuhn -> and look how long it took us to get them addicted!
2008-11-20 14:32:12 matt montagne -> I know Cyndi!
2008-11-20 14:33:20 matt montagne -> rats…lost stream
2008-11-20 14:33:29 alex.ragone -> Is that our fault?
2008-11-20 14:33:49 matt montagne -> matt montagne
2008-11-20 14:33:53 matt montagne -> my prob
2008-11-20 14:33:58 matt montagne -> sorry bout that
2008-11-20 14:34:12 alex.ragone -> Just started the ETT Stream.
2008-11-20 14:34:54 matt montagne -> truedat…email is much more efficient than the old memos in the mailbox days
2008-11-20 14:35:04 cyndidannerkuhn -> wow the chat window is being hatful, can’t scroll back to link to book, could you post again?
2008-11-20 14:35:12 arvind -> http://www.amazon.com/Send-People-Email-Better-Revised/dp/0307270602/ref=sr_1_1?ie=UTF8&s=books&qid=1227209210&sr=1-1
2008-11-20 14:35:19 ds -> email is for old people 🙂
2008-11-20 14:36:07 arvind -> lol
2008-11-20 14:36:21 arvind -> any questions for will? examples from your school that are a challenge?
2008-11-20 14:36:43 wstites -> problems – using email a bulletin board
2008-11-20 14:37:07 arvind -> bill, like "car for sale" emails?
2008-11-20 14:37:18 wstites -> yeah… need a babysitter
2008-11-20 14:37:41 arvind -> i get a lot of, "tiffany lost her bracelet, if you see it, give it to her"
2008-11-20 14:37:56 wstites -> drive people nuts hear… we set up a site for postings like that
2008-11-20 14:38:01 wstites -> but no one uses it
2008-11-20 14:38:04 wstites -> email is to easy
2008-11-20 14:38:20 arvind -> does it have to be an administrative decision? and not a tech one?
2008-11-20 14:38:47 wstites -> it is in our AUP and and admin decision which people disregard
2008-11-20 14:39:21 wstites -> personnel manual
2008-11-20 14:39:32 arvind -> wow!
2008-11-20 14:39:48 arvind -> no enforcement shows people that the rules don’t matter, huh? that’s a tough one
2008-11-20 14:40:00 alex.ragone -> Accountability is key.
2008-11-20 14:40:08 ds -> an opportunity to talk about "voice" and levels of formality from IM to essay and between
2008-11-20 14:40:41 matt montagne -> Phone calls trump email with touchy parent communications…
2008-11-20 14:40:41 ds -> and one’s public/private identity in online environs
2008-11-20 14:40:56 matt montagne -> I never send stuff that could come back to haunt me via email…
2008-11-20 14:41:11 matt montagne -> But, email is GREAT for practical jokes!
2008-11-20 14:41:17 arvind -> we have a rule, our head of school always says it: email is for the exchange of information, not the resolution of conflict
2008-11-20 14:41:48 wstites -> tone is always an issue in email, IM, etc… which is always tough
2008-11-20 14:42:13 arvind -> if parent emails about grade problems, the reply email is: Dear Parent, thanks for the email. Where and when can I call you to set up an appointment for us to meet?
2008-11-20 14:42:35 matt montagne -> I’m with you on that one big time…that is a great parent reply
2008-11-20 14:43:16 matt montagne -> Great point Will!
2008-11-20 14:43:31 matt montagne -> 9th-10th email or when it gets emotional…
2008-11-20 14:43:47 ds -> "back away from the keyboard"
2008-11-20 14:44:43 ds -> love the crossword rule
2008-11-20 14:45:17 arvind -> http://thinkbeforeyousend.com
2008-11-20 14:45:30 ds -> @Will are you on Twitter?
2008-11-20 14:45:36 arvind -> Will’s new project: http://www.cookstr.com
2008-11-20 14:45:59 arvind -> http://twitter.com/willschw
2008-11-20 14:46:03 ds -> ty
2008-11-20 14:46:45 ds -> great show all, glad to make it out live for 1st time in forever!
2008-11-20 14:46:57 wstites -> twitter site doesn’t exist
2008-11-20 14:47:05 arvind -> glad you could all be here!
2008-11-20 14:47:15 wstites -> thanks so much
2008-11-20 14:47:28 arvind -> Sorry, Will’s Twitter is: http://twitter.com/willsch
2008-11-20 14:48:24 matt montagne -> great talk everyone
2008-11-20 14:49:43 arvind -> thanks for being here, folks!
2008-11-20 14:49:58 arvind -> see you on Monday if you can make it for the convo about Disrupting Class (the book)